Projects

One Call Only
One Call Only
One Call Only mobile application is a booking app used by their clients, the field cleaners, and the administrator.
Industry
Cleaning Service App
Platform
Mobile
Tools
Figma and Bubble
Team
4 people
Introduction
Project Background
One Call Only is a facility service located in Calgary, Canada. They offer house cleaning services, carpet cleaning services, disinfection cleaning services, and office cleaning services. This project is a booking app used by their clients, the field cleaners, and the administrator.
Team Members
Julie
Project Manager
Carlo
No-Code Developer
Aries
QA Tester
Aya
UI UX Designer
Project Statement
One Call Only is a facility service located in Calgary, Canada. They offer house cleaning services, carpet cleaning services, disinfection cleaning services, and office cleaning services. This project is a booking app used by their clients, the field cleaners, and the administrator.
Objectives
  • To create a solid process for booking and selecting a service via the app.
  • To give the clients the convenience of reaching out to the company by filling out the forms and submitting them through the application.
Scope
App User
  • Login/Sign Up
  • Forgot password
  • Select a service
  • View details of each services
  • Input details
  • Add and save addresses
  • Select date and time
  • Make payment
  • Track the status of the ordered service
  • Reschedule booking
  • Cancel booking
  • View live map of the field cleaner
  • Send a message to the field cleaner
  • Add additional services
  • View and edit profile
Field Cleaner
  • Login/Sign Up
  • Forgot password
  • View calendar
  • View work order
  • View live map
  • Send a message to the client
  • Tag as complete
  • Get signature
  • View and edit profile
Admin
  • Login/Sign up
  • Adjust pricing formula
  • Transfer a field cleaner to another area
  • View and edit profile
One Call Only
The Process

Kickoff Meeting: Before proceeding with the actual process, we have a meeting with the client before starting. The client explained all the details and the vision he wanted for his application. For this meeting, the Product Owner and the UI UX designer collaborated with the client. The result was a business requirement document that is necessary before starting  the project.

Designing the Wireframes: With the fast timeline, we started with the high-fidelity wireframes, and after completing all the screens for the client and the field cleaner, we asked the client to review the screens.

Revisions: With the use of the comment tool in Figma, the collaboration was easy. The client listed all his concerns and additional features for us to implement in the screens. We did the revisions for almost two weeks.

Development: When the client gave his approval for the screens, the developers started with the mobile application.

Designing the Admin flow: While the developers are busy with the two users, the designer started with the admin flow with the same process.

Development: The development continued with six iterations.

QA: To ensure the quality of the product that we built, the Product Owner, Developers, and the designer tested the product. After the QA, we handed it over to the client.

Challenges and Solutions
Challenges:

The time zone

Solutions:

We set meetings at halftime so that both parties are convenient.

Outcome
We were able to provide the mobile application within the four (4) months timeline. As we are a small team, the collaboration was easy. There were no obstacles, and all the team members were proactive. It was also great to have a client that gives feedback immediately.